Customer Service Consultant

Role Overview & Responsibilities

<b>Job Title:</b> Customer Service Consultant – Fraud Operations

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<b>Location:</b> Swansea and surrounding areas

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<b>Salary:</b> £24,307 (£22,300 base cash allowance of £2,007) and excellent benefits

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<b>Start date:</b> 17 April 2023 Closing date: 9 March 2023 but we are already interviewing so please do apply ASAP.

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As a Customer Service Consultant within our Fraud telephony-based team you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping to protect our customers – and our business – from financial loss relating to fraud. Then you’ll make sure the right action gets taken.

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We’ll pay you a base salary of £22,300 from day one , and an excellent benefits package which includes:

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Variable Pay Award (£1,115/5% on target) based on company performance

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Extra 9% of your salary (£2,007) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)

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Fantastic company pension – TSB contributing up to 13%

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25 days holidays (plus bank holidays)

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Private Healthcare

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You’ll live near our fraud hub in Swansea and the surrounding area, be able to travel to our hubs for induction training and be flexible to work in our office a few times a month, the rest of the time you will work remotely.

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If hybrid working is new to you, don’t worry, we’ll give you the support and equipment you need to get set up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction.

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We’ll need you answering calls when our customers need us, you’ll work 35 hours per week between 8am and 9pm Monday to Sunday. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance.

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Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

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We're passionate about giving our colleagues great career experiences. We believe banking is just as much about people as it is about money. So, we make sure our colleagues have everything they need to do a great job.

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Interview Process

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We have an online assessment you will be guided through followed by a short telephone call and if successful, then a face to face interview with a colleague from our Fraud Operations team.

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What we need today

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We’re looking for conscientious, enthusiastic and resilient people who bring a talent for talking to and helping different kinds of people. You'll have a desire to do the best for people and the ability to deal with challenges of all kinds.

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So, if this sounds right up your street, come and join our growing team. We make things happen!

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We are TSB. Life Made More.

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#LI-KS1

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Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

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Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.