Customer Service Advisor/ IT Support
Role Overview & Responsibilities
Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Start Date: February/Mach 2023
Role:
- You will be speaking to clients via phone, live chat and email
- You will act as the prime customer contact point for all query types
- Keeping clients up to date throughout
- Escalating issues in a timely manner
- Handle and resolve end to end customer enquiries aiming for a first time fix
- Clearly communicate timelines
- Liaise with internal teams
- Actively manage the back office/admin to make sure that customer service levels are met
Benefits:
- 25 days holiday + Bank Holidays
- Option to buy/sell holiday days
- Great progression opportunities - move to management of specialize within a certain team
- Company bonus
- Pension Scheme
- Life Assurance
- Income protection
- Childcare vouchers
- Enhanced maternity/adoption leave
- Online discounts
- Eyecare vouchers
- Paid time off for volunteering
Apply Now!
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
Frequently Asked Questions
How do I apply for the Customer Service Advisor/ IT Support position at Uniting People?
Click the “Apply for this Position” button on this page to submit your details directly to Uniting People's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Manchester, England with potential relocation and visa sponsorship considerations for qualified candidates.
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