N
Back of House Supervisor
Nobu Hotel London Portman Square
Customer Service Agent English/ Turkish
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
The objective of this role is to support the customers for our online products through both written and spoken channels.
What you will be doing:
- Follow communication procedures, guidelines and policies
- Provide high quality technical help desk and customer support via e-mail, live-chat and phone
- Transfer accurate information to customers with quality service and customer satisfaction
- Dedicated to resolving customers' issues or problems
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Work with different marketing campaigns
- Confident and ambitious on sales
- Achieve targets and goals given by team leaders, management or any party that was approved to give such
Desired skills & experience:
- Proven experience of delivering customer excellence
- Outstanding verbal and written English language skills
- Use and knowledge of Turkish language will be an asset but not essential
- Competence with MS Word and MS Excel as well as general use of MS Windows
- Multi-tasking ability
- Ability to work in a team environment
- Ability to solve problems, initiative and resourceful
Our offer:
- Competitive remuneration and social benefits package
- Career progression with a large company
- Dynamic and friendly work environment
- Office location – in the heart of London
Interested? Send us a brief note of your motivation to apply.
If you want to know more about the position, please feel free to contact us anytime at hrlondon@ventureslab.io
Frequently Asked Questions
How do I apply for the Customer Service Agent English/ Turkish position at Ventures Lab?
Click the “Apply for this Position” button on this page to submit your details directly to Ventures Lab's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
