Tea Room Manager - Tiptree Tea Room - The View - Heybridge Basin, CM9 4SA

Tea Room Manager

The View Tea Room, Leisure Park, Osea, Goldhanger Road, Heybridge, Maldon CM9 4SA

From £22,500 + tips and profit based annual bonus

Working hours: 40 hours per week (a combination of weekdays and weekends)

• Would you like to work within our smallest yet perfectly located tea room?
• Can you picture yourself working on a beach front location with views of Osea Island and the Heybridge Basin?

Wilkin & Sons Ltd boast 10 tea rooms and a jam shop across Essex and Suffolk. We are now looking to recruit for a Full Time Manager in our Heybridge Basin based tea room. We are seeking those that are able to cover a combination of weekdays and weekends.

Wilkin & Sons / Tiptree is a quintessentially British business that grows, makes and sells remarkably good food. Our aim has always been to make the best products and to provide a service to match. This is just as true today as it was yesterday and this is certainly what we want to be true tomorrow.

We are ideally seeking someone with previous manager experience within a hospitality setting so they can hit the ground running.

We are looking for great people to join us to uphold our high standards of exceptional service, ensuring our dining customers have a pleasant and comfortable experience. Our team members are role models for outstanding service and make each customer feel valued, whether they are visiting the tea room for the first or the twentieth time.

Responsibilities (but not limited to):

• Maintain all kitchen area to EHO standards (maintaining a 5 star EHO rating)
• Building a strong team whilst helping, driving, motivating and encouraging staff to achieve targets
• Stock ordering, waste management, stock counts, booking in and rotation
• Ensuring you and the team have ownership of every customers experience, exceeding their expectations
• Completing administration duties promptly including; payroll, emails, invoices and other paperwork
• Ensuring staff are equipped with appropriate PPE
• Adhering to legal and company policies
• Handling customer complaints, issues, feedback and questions

Requirements:

• That you possess excellent people skills for a professional and positive approach
• Previous managerial experience in a hospitality setting including leadership skills, encouragement, supporting and listening to the team
• Strong customer service skills and experience
• A sharp eye for detail
• A positive attitude
• Excellent written, oral and verbal communication skills

What we can offer you:

• A friendly and supportive working environment
• Training and professional development
• Free onsite parking
• 25 days paid holiday, plus bank holidays
• 25% discount card for our shop/tea rooms
• Westfield Health healthcare cash plan
• Employee owned share incentive scheme
• Reduced Gym membership to Atlantis Gym, Tiptree
• Employee events and family days

If you feel you would complement our team and willing to support and uphold our values of excellent customer service we would love to hear from you.

Jobseeker: We value your application and though we strive to respond to everyone directly this may not be possible.

Job Types: Full-time, Permanent

Salary: From £22,500.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Maldon: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of Hospitality Supervisor Experience do you have?

Work authorisation:

• United Kingdom (required)

Work Location: In person