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Contact Management Operations Manager
Work Model
📍 Devizes, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Location
Devizes Headquarters
Salary Range
Other
Part/Full Time
Full Time
Type of Contract
Permanent
Number of Positions Available
1
Contact Management Operations Manager - W10
Salary: £39,813 per annum, rising to £40,920 per annum, and again to £42,018 per annum in two annual increments.
Contact Management is a front line, critical command within Wiltshire Police and we are looking for an Operations Manager to support the Head of Department (Chief Inspector) to drive improvement activity and deliver an excellent public service.
You will have excellent communication skills with the ability to deal with a variety of situations and deliver change through effective interpersonal activity. You will need to work on you own initiative, to develop, plan and deliver work under pressure and to tight deadlines.
You will need to have the ability to prioritise tasks and have an organised and methodical approach when dealing with workloads. This is a challenging role and you should have previous experience in the leadership and development of high performing teams and service delivery along with the ability to Chair and participate in meetings and present to a wide variety of audiences.
You will be required to provide tactical guidance, leadership and professional support when implementing service level improvements, identifying and managing areas of risk and effecting change within the Contact Management (CM) Operating Model, to ensure effective transition of business as usual activities.
You will manage a number of teams to ensure National and local priorities are met and align to best practice through continuous improvement, including Central Call Handling and Front Desk, Enquiry Offices and Assessment and Development.
This is a full-time role based across Devizes Headquarters and Swindon Gablecross, however within this role it is expected that flexibility is required in periods when the organisation requires. This is an agile role and there are opportunities to also work from home or other Police premises.
Wiltshire Police recognise the important of our employees' health, well being and work life balance. Where possible we endeavour to accommodate the needs of our staff and welcome applications for those wanting a more flexible approach to working patterns.
To be eligible to apply for this role you must have a 5 year checkable history in the UK – this means that you would have been resident in the UK for the last 5 years.
For enquiries relating to this role, please contact matthew.armstrong@wiltshire.police.uk
Shortlisting date: Week commencing 8th May
Interview date: likely week commencing 15th May
Salary: £39,813 per annum, rising to £40,920 per annum, and again to £42,018 per annum in two annual increments.
Contact Management is a front line, critical command within Wiltshire Police and we are looking for an Operations Manager to support the Head of Department (Chief Inspector) to drive improvement activity and deliver an excellent public service.
You will have excellent communication skills with the ability to deal with a variety of situations and deliver change through effective interpersonal activity. You will need to work on you own initiative, to develop, plan and deliver work under pressure and to tight deadlines.
You will need to have the ability to prioritise tasks and have an organised and methodical approach when dealing with workloads. This is a challenging role and you should have previous experience in the leadership and development of high performing teams and service delivery along with the ability to Chair and participate in meetings and present to a wide variety of audiences.
You will be required to provide tactical guidance, leadership and professional support when implementing service level improvements, identifying and managing areas of risk and effecting change within the Contact Management (CM) Operating Model, to ensure effective transition of business as usual activities.
You will manage a number of teams to ensure National and local priorities are met and align to best practice through continuous improvement, including Central Call Handling and Front Desk, Enquiry Offices and Assessment and Development.
This is a full-time role based across Devizes Headquarters and Swindon Gablecross, however within this role it is expected that flexibility is required in periods when the organisation requires. This is an agile role and there are opportunities to also work from home or other Police premises.
Wiltshire Police recognise the important of our employees' health, well being and work life balance. Where possible we endeavour to accommodate the needs of our staff and welcome applications for those wanting a more flexible approach to working patterns.
To be eligible to apply for this role you must have a 5 year checkable history in the UK – this means that you would have been resident in the UK for the last 5 years.
For enquiries relating to this role, please contact matthew.armstrong@wiltshire.police.uk
Shortlisting date: Week commencing 8th May
Interview date: likely week commencing 15th May
Frequently Asked Questions
How do I apply for the Contact Management Operations Manager position at Wiltshire Police?
Click the “Apply for this Position” button on this page to submit your details directly to Wiltshire Police's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Devizes, England with potential relocation and visa sponsorship considerations for qualified candidates.
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