Information Communications Technician Apprenticeship, Engineering, October 2023 Start
Role Overview & Responsibilities
- Why are you interested in an IT apprenticeship at Google?
- What are you most excited about in the IT space? Why?
- How have you learned about the tech space?
- At Google, we believe that a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. Tell us about your background and experiences (e.g., volunteer work, club participation, extracurricular activities) and how they make you unique.
- In the “Resume Section” attach a resume, motivational letter and answers to the short questions.
- In the “Education Section” attach a current unofficial or official transcript if applicable.
Please complete your application before March 19th, 2023 for an October 2023 start.
Minimum qualifications:
- Five GCSEs (including English and Mathematics), Functional Skills Level 2 in English and Mathematics/relevant Level 2 Apprenticeship, or equivalent qualifications or experience.
- Experience in a customer service role.
- Ability to speak and write in English fluently.
Preferred qualifications:
- Experience with IT or a related technical field (e.g., personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc.).
- Ability to work independently and within a team framework.
- Ability to navigate ambiguous tasks, find suitable solutions, and seek help/advice where appropriate.
- Excellent communication, customer service, and organizational skills.
- Passion for technology through extracurricular activities, hobbies, personal projects, or online coursework.
About the job
As part of this 15-month apprenticeship, you will join the Corporate Engineering team and will be assigned a manager and a mentor. You’ll start with an initial onboarding period, which is part of the 20% off-the-job experience, and then provide IT Support at Google for experience during your apprenticeship. You will learn how to apply problem solving skills to challenges and pick up new technical skills (e.g., troubleshooting multiple computing platforms, data gathering and analysis, automating repetitive tasks, remote infrastructure, and fleet management, IT security, and policies). You will receive specialized training in networking, infrastructure, and multi-platform system administration.
Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to address some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.
Responsibilities
- Help support internal infrastructure, escalating issues to appropriate teams as needed.
- Support internal employees on all of their IT needs across a variety of platforms, operating systems, and devices.
- Attend training and participate in mentoring sessions as specified.
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